Privacy Policy
Your privacy and trust are paramount. Learn how My11HQ collects, protects, and handles your information across our mobile app and web services.
At a Glance
My11HQ provides football league management, lineup building, live match event logging, and automated standings. We collect only the data necessary to provide these services, we never sell your personal information to third parties, and you retain control over your data.
1. Information We Collect
We collect information you provide directly to us when using My11HQ:
- Account Information: Name, email address, password, role credentials (League Owner, Team Manager, Referee, or Official), and profile avatar.
- Squad & Player Data: Player names, jersey numbers, positions, photos, team assignments, and registered roster information.
- Matchday & Event Logs: Goals, assists, yellow/red cards, live timer records, and manager substitution requests logged during live matches.
- Technical & Usage Data: IP address, device type, operating system version, and offline event queue timestamps to support data synchronization.
2. How We Use Your Information
We use the collected information exclusively to operate and enhance our sports administration platform:
- To generate fixtures, automate standings, calculate goal differences, and display live matchday feeds.
- To enable interactive tactical lineup building, starting XI assignments, and 8-slot bench substitute controls.
- To process live manager substitution requests and referee approval workflows.
- To synchronize offline match event queues when mobile connectivity is restored.
- To maintain security, prevent unauthorized access, and provide technical customer support.
3. Data Sharing & Disclosure
We respect your data privacy and maintain strict confidentiality standards:
- No Selling of Data: We never sell, rent, or trade your personal information or player data to advertisers or third parties.
- Public League Content: League standings, team match scores, top scorers, and matchday event summaries may be visible to participating league members and public visitors on official league tables.
- Service Providers: We may share data with trusted cloud infrastructure providers (e.g. secure database hosting) solely to operate the platform under strict confidentiality agreements.
- Legal Requirements: We may disclose information if required by applicable law, regulation, or legal process.
4. Data Security & Storage
We implement industry-standard administrative, technical, and physical security measures to safeguard your personal data. All data transmitted between your mobile device or web browser and our API servers is encrypted using standard Transport Layer Security (TLS/SSL).
5. Your Rights & Account Deletion
You have full control over your personal data on My11HQ:
- Access & Edit: You can review and update your profile information, squad rosters, and team details directly in the app.
- Account & Data Deletion: You may request permanent deletion of your account, team, or player data at any time by contacting our Privacy Desk at privacy@kasbedlabs.com. Upon request, all associated personal records will be purged within 30 days.
6. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: